Frequently Asked Questions
Performance Edge Physiotherapy Clinic
FAQ's
No. We are first contact practitioners which means you can call the clinic, email us, or book online without any referral.
All initial physiotherapy consultations are scheduled for 60 minutes. This allows the physiotherapist time to take your injury history, provide a thorough assessment, AND provide treatment in the same consultation. All follow-up sessions are 30 minutes; however, they can be extended to 45 or 60 minutes depending on the complexity of your condition or if you have multiple areas that need attention. Massage consultations can be scheduled for 30, 45, 60, or 90 minutes.
An initial consultation is booked for assessing and treating any new patient to our clinic, i.e., your first consultation at Performance Edge Physiotherapy will be your initial consultation.
An old patient consultation is a 60-minute consultation booked for someone who has seen us before but may not have been in for >3 months; or for a current patient with a new injury. These scenarios are given the extra time with your Physiotherapist as they might require additional time for assessment and treatment.
A standard consultation is a follow-up consultation for the same complaint that you have previously seen your Physiotherapist for within the last 3 months.
Usually, our consultations are booked to treat one individual complaint or condition, and this allows a complete and thorough, un-rushed assessment and gives our utmost attention to each complaint. In some cases, your Physiotherapist may agree to address an additional complaint in your session but be mindful that this may not be as comprehensive as if it were handled individually. If you would like to book extra time with your Physiotherapist to make sure an additional area is treated appropriately, please speak with our lovely receptionists.
We accept all card payment types with the exclusion of AMEX. Before to your card payment, we also accept HICAPS (on-the-spot private health fund claiming); however this can not be processed if you are paying over the phone. Although we accept cash payments, we prefer card payment in keeping with trying to remain COVID safe.
Yes. We have HICAPS at each of our clinics so you can claim your private health insurance benefit at the time of your consultation. Of course you will be required to cover the gap between your health fund and our charges.
The benefit you receive from your private health insurer will depend on the level and type of cover you have. If you aren’t sure, we can run a quote on the HICAPS machine prior to submitting your claim.
Yes. If you have opted for massage or have Top Extras with your private health insurer you will receive a benefit for your massage consultation just like you do with your Physiotherapy consultation.
Medicare Australia can provide a subsidy for up to 5 physiotherapy sessions for those who meet a specific criterion relating to chronic conditions. To receive these Medicare-covered treatment sessions described as either as Enhanced Primary Care (EPC) plan or a Chronic Disease Management (CDM) plan, you must have a referral from your GP. With this referral, we can process your payment similarly to a private health insurance rebate, meaning you only pay the GAP payment.
Yes. We accept all Workers Compensation Claims based in Canberra; however, we do not accept NSW Work Cover claims. We accept the Department of Veterans Affairs (DVA) and National Disability Insurance Scheme (NDIS) patients.
Yes. If it is your initial consultation, please arrive around 10 minutes early to your scheduled appointment. This ensures we have all relevant information such as medical referrals, imaging results, operation reports etc before seeing your Physiotherapist. Sorting these details before your treatment will maximise your face-to-face time with your therapist.
To complete a proper and thorough assessment and to then treat you, it is important essential that your Physiotherapist can visualise the area needed for assessment. Please be mindful of wearing or bringing other appropriate clothing. For example, if you come seeking assessment and treatment for a lower limb problem, please bring shorts with you. Female patients presenting with a neck or shoulder issue should wear a singlet top, comfortable bra or crop top. If you think that your footwear may be a factor, please bring your running shoes or football boots with you.
If applicable and you have any of these documents, please bring them along:
- X-rays, ultrasounds, CT scans, MRIs or any other imaging and reports
- Your doctor or specialist referral
- Your operation report or hospital discharge report
- Your workers’ compensation or motor vehicle accident claim number and any other relevant paperwork if a third party is paying for your consultations
- Your DVA referral (D904) and DVA card if you are claiming through DVA
- Your Enhanced Primary Care (EPC) or Chronic Disease Management (CDM) plan if you have been referred through your doctor on either of these plans
If you have injured yourself over the weekend or after business hours (8am – 6pm Monday – Friday) please use our online booking services to make an appointment for yourself early in the week. You can beat the Monday morning phone rush by booking online via our website. However, if you have sustained a serious injury please do not wait – please attend a local emergency department at the hospital closest to you.
We generally recommend that a parent or guardian attend the Physiotherapy appointment with their child. This is for medicolegal, privacy and confidentially reasons and to make sure that all parties receive the correct information. However, if discussed with your Physiotherapist prior to the appointment and consent are given by the parent/guardian we will happily treat your child should you not be able to attend with them.
If you have booked your appointment online you can change or cancel your booking up to 4 hours prior to your scheduled appointment. Otherwise you can call us on (02) 6162 0252 for our Belconnen and Brindabella Park clinics or (02) 6293 4355 for our Tuggeranong clinic.
Our Physiotherapists time is valuable, as is yours our client. If you change or cancel your booking within 4 hours of your scheduled appointment or fail to attend your appointment without notifying us beforehand we may charge a $45.00 non-attendance fee. This ensures we have time to fill your booking for another patient who may well have been placed on a cancellation waiting list.
Yes. All 3 of our clinics have ample paid parking within a very close walking distance for those on crutches or with braces or boots. The nearest parking for our Belconnen location is at the Canberra International Sports and Aquatic Centre (CISAC) Club Lime. For Brindabella Park the closest parking in the undercover P3 car park at the Brindabella Business Park where the Eighty8 Health Performance Centre is situated. For our Tuggeranong clinic the nearest parking is in the Homeworld Centre opposite the South Point Tuggeranong Shopping centre.
